BFS OmniVideo

Digital branch video solution for remote customer service

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BFS OmniVideo expands the bank's geographic footprint without opening new branches

The solution supports all modern service channels: internet banking, mobile apps, and self-service devices.

It is included in the Russian Ministry of Digital Development's software registry.

24/7

Working hours

up to 100%

of the services offered by a traditional bank branch

Assisting customers with complex transactions through co-browsing
Remote identification using video conferencing and a document scanner with authenticity verification
Configuring routing of customer inquiries to specialized experts
Flexible customization of service scenarios
Built-in analytics, audit, and quality assessment tools
Support for all service channels: internet banking, mobile apps, and self-service devices

BFS OmniVideo enables the remote provision of bank branch services

Remote identification, account opening, and issuance of bank cards
Application for credit cards, loans, and deposits without visiting a bank branch

Compatible self-service devices

Technical specifications

Support for real-time video conferencing with up to 1080p (FullHD) resolution

Built-in algorithms for video quality adaptation

Support for TLS 1.2+ and end-to-end encryption

Recording of video calls and service history

Server components on Russian Linux distributions

Russian development

Support for working with hardware and software complexes with State Standart encryption

Certified scanner for processing Russian documents